| Company Profile | |
|---|---|
| Company Name | DNA Japan Co., Ltd. |
| Representative | Sakurai Toshihiko, President |
| Contact Details | Phone: 03（6276）4799 E-mail : support@dna.jpn.com |
| Business Hours | 10：00 ～18：00 Orders are accepted 24/7 |
| Holiday | Saturday ・ Sunday ・ Public Holiday We will inform you regarding summer holidays, year-end and New Year holidays on the website. |
| Nature of Business | Related to the Field of Genetics （1）Processing ・ Analysis ・ Research （2）Chemical and scientific analysis research （3）Export ・ Import |
| Regulations based on Specific Trade Law | |
|---|---|
| Processing Fees | Notation for each processing |
| How to Apply | （1） Visitation to our office （2) Phone （3） Post mail （4） E-mail |
| When and How to Pay the Processing Fee |
After applying: （1）Bank Transfer (available in ATMs at convenience stores) （2）Cash Payment （Please bring during your application） （3）Credit Card （Handling brands are： VISA、MASTER、JCB、AMEX、DINERS） Payment through credit cards are also available using Cloud Payment settlement service. |
| Necessary Charges other than Basic Prices |
Consumer Tax Shipping is free |
| Application Form and Swab Kit |
Usually 2-3 days after confirmation of payment (Please note that during summer holidays, year-end, and New Year holidays, it usually takes more time) |
| Arrival of Report | 2-3 weeks after the confirmation of payment (Depending on the each analysis process) （1）E-mail: PDF Document is made （2）Post mail: Report is made （3）Post mail: Certificate is made （4）Visitation: Document is handed over |
| Cancellation and Refund | We will immediately respond for any cancellation. Please note that after unpacking the kit, the cost of the kit should be shouldered by the client. No cancellation can be made after the test has been processed. Thank you for your understanding. |
