Q＆A
Answers to customers’ frequently asked questions (FAQs).
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How to collect DNA sample?
Gently rub the inside of the mouth (on the inside cheek) 10-15 times with a sterile cotton swab. It is a simple and easy procedure with no pain and bleeding.
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How do I apply for a number of people? For example, family members.?
Payment for a number of people can be paid by a representative. In this case, please write in the remarks column the name and number of participants for the test at the time of application. If the application is through phone, please inform us about the participants and the contents of the application form.
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Should I separately check for my sister’s results?
Results obtained could be different for even siblings. As such, we recommend that siblings should be tested separately.
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How long is the testing period?
The test will be completed within approximately two weeks upon arrival of your application form and DNA sample. We will give the report through post mail.
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When will the user page be updated?
We are planning to update the standard and new products four times a year for each season.
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How do you handle personal information?
We conduct strict quality control inspections as well as comply with the guidelines on handling individual genetic information by the Japanese Forensic Society, Japan DNA Polymorphism Association and the Ministry of Economics, Trade and Industry.
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Are the diet plan included in the test effective?
Genetic testing will let you understand the advantages and disadvantages of exercise and diet plans. We will introduce and recommend exercises and food that can even be easily purchase on convenience stores and online shops for your body type. However, please understand that there is no guarantee that the diet will have an effect on everyone.
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How is personal information handled after the test?
The personal information presented and the genetic information obtained are handled separately. Your personal information will be automatically deleted after six months upon completion of the test.
